Privacy Policy

Gutierrez Brothers HVAC LLC. Effective date: 23 June 2026.

Gutierrez Brothers HVAC LLC (“Gutierrez Brothers HVAC”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. It applies to our website at gutierrezbrothershvac.com and to our customer communications, including our SMS text messaging program.

Information We Collect

We collect personal information that you provide to us directly when you request a service, contact us, or opt in to receive text messages. This may include:

  • Your name
  • Your mobile telephone number
  • Your email address
  • Your service or billing address
  • Details about the heating, cooling or related service you are requesting

We may also collect limited technical information automatically when you visit our website, such as your browser type and pages viewed, in order to operate and improve the site.

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm and provide the HVAC services you request
  • Send appointment confirmations, technician arrival updates and schedule changes
  • Follow up on estimates and respond to your enquiries
  • Request feedback or reviews about your experience
  • Maintain our customer relationship and improve our services
  • Meet our legal and regulatory obligations

SMS / Mobile Messaging Program

We offer an SMS text messaging program so that we can send you appointment confirmations, technician arrival updates, estimate follow-ups, schedule changes and review requests. Participation is voluntary, and consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We collect your name and mobile number in order to send the messages described above. Message frequency varies. Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any message from us. For assistance, reply HELP, email us at [email protected], or visit gutierrezbrothershvac.com.

How We Share Your Information

We do not sell your personal information. We share personal information only in the following limited circumstances:

  • Service providers. We may share information with trusted vendors who help us operate our business and deliver our services, such as our messaging platform provider, scheduling tools and customer service support. These providers may use your information only to perform services on our behalf.
  • Legal requirements. We may disclose information where required to comply with applicable law, regulation, legal process or an enforceable governmental request.

As stated above, your SMS opt-in and consent information is never shared with third parties or affiliates for marketing or promotional purposes.

Your Choices

You may opt out of our text messaging program at any time by replying STOP. You may also contact us using the details below to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law.

Data Retention and Security

We retain personal information for as long as needed to provide our services and to meet our legal obligations. We use reasonable administrative and technical measures to help protect your information from unauthorised access, use or disclosure.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our messaging program, please contact us:

Gutierrez Brothers HVAC LLC
529 New Vernon Road, Middletown, NY 10940
Telephone: (845) 326-6778
Email: [email protected]
Website: gutierrezbrothershvac.com